FAQS

GENERAL

IS LC21 GOING AHEAD AS PLANNED?

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We are currently planning to host LIFE Conference 2021 live and in-person at LIFE Central, Mt Eden Auckland, 28-30 April 2021. Due to border closures, our line-up of international guest communicators will now be appearing on the screen via video. However, our New Zealand speakers will still be live and in-person across the main sessions and masterclasses. The safety of our delegates and staff is a priority for us and we will continue to follow New Zealand Government health advice based on the Alert Levels at the time. Should we need to adjust any aspect of LIFE Conference in response to public health measures we will communicate this clearly with delegates at the time.

WHAT HAPPENED TO MY LC20 REGISTRATION?

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If you did not get your registration refunded or donate it, it was transferred to LC21. To confirm this please email lifeconference@lifenz.org

WHERE AND WHEN IS THE CONFERENCE HELD?

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Dates:
28-30 April 2021

Location:
Main Conference -LIFE Central, 25 Normanby Road, Mt Eden, Auckland
Adventure Kids Conference -LIFE Central, 25 Normanby Road, Mt Eden, Auckland
Epic Conference - TBC

WHO ARE THE SPEAKERS FOR LIFE CONFERENCE 2021?

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Ps Judah Smith (USA), Ps Levi Lusko (USA), Dr Michael Maiden (USA) & Ps John Cameron (NZ). Please note that due to border closures, our line-up of international guest communicators will now be appearing on the screen via video. However, our New Zealand speakers will still be live and in-person across the main sessions and masterclasses.

WILL THE SPEAKERS BE PHYSICALLY AT CONFERENCE OR STREAMED IN?

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We are in the process of making decisions regarding this. We will communicate any changes to the plan to have our speakers here physically via email to our registered delegates and on our website to those who are yet to register.

WHEN WILL CONFERENCE BEGIN AND END?

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LIFE Conference will begin on Wednesday night at approximately 7pm and will finish on Friday night at approximately 8pm. Please note these are current estimates and a more accurate programme will be released in the weeks prior to conference.

WE WOULD LIKE TO STAY AND ATTEND CHURCH ON SUNDAY. WHAT SERVICES ARE AVAILABLE
AND WHERE WILL THEY BE HELD?

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Each of our campuses will each have two morning services and 1 evening service on the Sunday following conference at 9am and 11am and then 6pm*. For locations, check out our website https://www.lifenz.org/sunday-services *Currently the 6pm is an all in at LIFE Central only.

WHERE CAN I PURCHASE THE SESSIONS?  

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All main sessions at LIFE Conference will be available to purchase as audio and video downloads following conference. You can also purchase previous year’s sessions. You can purchase these here:  https://lifeconference.co.nz/store/

WHAT EMAILS SHOULD I EXPECT FROM LIFE CONFERENCE?

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Typically, the bulk emails* we send from LIFEConference@lifenz.org are:
Confirmation email – Upon registering for the conference  
General Info + Update – March  
Parking Information + Update – April
Night ticket / Online launch (if applicable) – April
Programme – Week before conference
E-ticket for check in onsite – Week of conference commencing

*From time to time we will send out specific emails from our database, i.e. unallocated rego reminder.  If you haven’t received any of the above emails during the time specified, we recommend a few steps to take:
1. Check your junk mail / Spam folder / Social or Promotions folder (Gmail)
2. Check your blocked sender list
3. Email us at LIFEConference@lifenz.org to check we have the correct email address on our database  

I HAVE A TESTIMONY FROM CONFERENCE, WHERE CAN I SHARE THAT?

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We would love to hear your testimony or feedback! Please email it through to us at LIFEConference@lifenz.org

HOW DO I GET LIFE CONFERENCE APP?

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To download the LIFE Conference app search ‘LIFE Conference’ in the App Store or Google Play.

WHAT IS THERE TO DO BETWEEN SESSIONS?

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During the lunch and dinner breaks, we will have food vendors on site; The Local, a space to hangout, will be available to chill out in.

WHAT FOOD AND DRINK OPTIONS ARE AVAILABLE DURING CONFERENCE?

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LIFE Conference has its own selection of food vendors and coffee carts available in The Local during all breaks to save you time going offsite when you're hungry or need a caffeine fix.

MASTERCLASSES

WHERE WILL THE MASTER CLASSES BE LOCATED?

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All Master Classes will be held either on site at LIFE Conference venue or up at Auckland Grammar which is behind LIFE Central and is accessible by a pathway off the Hockey Turf on Normanby  Cres or off Clive Road. There will be maps available onsite to let you know where your Master Class is.

WHAT TIME DOES THE MASTER CLASS GO FROM AND UNTIL?

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There will be two Master Class sessions on Thursday and Friday afternoons after lunch from 1pm with a short break between them, and approximately finishing at 4pm. More details around exact timings will be released closer to Conference.

WHAT ARE EACH OF THE MASTER CLASSES ABOUT?

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There are a number of different master class streams that you could choose from. These range from Business, Personal Development, Worship and Creative, Youth and Kids Ministry and Community. The individual topics that will be spoken about, as well as the speakers and hosts, will be released closer to Conference.

CAN I CHANGE THE MASTER CLASS OPTION I HAVE ALREADY CHOSEN?

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You can change your Master Class preference through the link that was emailed to you in your registration confirmation. You also have the option of attending multiple different Master Class streams during LIFE Conference.

WILL THE SPEAKERS BE PHYSICALLY AT CONFERENCE OR STREAMED IN?

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We are in the process of making decisions regarding this. We will communicate any changes to the plan to have our speakers here physically via email to our registered delegates and on our website to those who are yet to register.

CAN I GO TO MULTIPLE MASTER CLASSES THAT INTEREST ME?

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Yes, you can change between Master Classes based on the topic that interests you most at the time of each. Please note each Master Class session room will have a limited capacity and will be on a first in first served basis.

WHAT DO I DO IF I WANT TO ATTEND TWO MASTER CLASS SESSIONS THAT ARE ON AT THE SAME TIME?

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If you miss out on a Master Class session that you wanted to attend, you can purchase the Master Class session pack from our website: https://lifeconference.co.nz/store/ This will give you access to download the audio sessions of each of the Master Classes and listen to them at a later time.  

WHERE CAN I PURCHASE THE SESSIONS?  

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All main sessions at LIFE Conference will be available to purchase as audio and video downloads following conference. You can also purchase previous year’s sessions. You can purchase these here:  https://lifeconference.co.nz/store/

REGISTRATIONS

WHAT DOES THE REGISTRATION FEE COVER?

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The registration fee covers your admission to all 3 days of the conference. It does not include meals, transportation (excluding from LIFE Central to Epic Conference for Epic Conference attendees), or Accommodation. You may also want to bring additional funds to purchase LC21 merchandise and resources that will be available for the duration of the conference.

WHAT DO I DO WITH MY UNALLOCATED REGOS?

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You can access your registrations via the link in your confirmation email. Please allocate your registrations by 25 March 2021. If You would like us to resend this link, please email LIFEConference@lifenz.org

WHAT ARE EACH OF THE MASTER CLASSES ABOUT?

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There are a number of different master class streams that you could choose from. These range from Business, Personal Development, Worship and Creative, Youth and Kids Ministry and Community. The individual topics that will be spoken about, as well as the speakers and hosts, will be released closer to Conference.

CAN I PURCHASE A DAY OR NIGHT PASS?

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Day or Night passes will be released a few weeks before Conference. This is subject to capacity restrictions, so is not guaranteed.

WILL THE SPEAKERS BE PHYSICALLY AT CONFERENCE OR STREAMED IN?

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We are in the process of making decisions regarding this. We will communicate any changes to the plan to have our speakers here physically via email to our registered delegates and on our website to those who are yet to register.

I HAVE REGISTERED BUT I CAN’T COME ANY MORE. MY FRIEND WANTS TO COME IN MY PLACE.

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You are more than welcome to transfer your registration to another person. You can update the registration details through the registration confirmation link which was issued to you at the time of payment for your registration via email, alternatively, email us at LIFEConference@lifenz.org to request this. To transfer your registration to a substitute delegate after 25th March 2021, inform us in writing; NZ $15.00 administration fee will apply. 

WHAT HAPPENS IF I DON’T RECEIVE A RECEIPT OR CANNOT FIND REGISTRATION CONFIRMATION?

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Receipts and confirmation of your registration are automatically sent when you register online providing you have correctly entered your email address. Please check your junk mail to ensure it has not been flagged as junk. To be reissued confirmation, please email LIFEConference@lifenz.org or call 09 306 4225 to speak to a member of our team.  

WHAT IF I MOVE ADDRESS?

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All main sessions at LIFE Conference will be available to purchase as audio and video downloads following conference. You can also purchase previous year’s sessions. You can purchase these here:  https://lifeconference.co.nz/store/

CAN I CANCEL MY REGISTRATION?

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We appreciate that circumstances can change, therefore, we can offer the following alternatives to assist you. All Super Early Bird priced registrations are non-refundable. You are able to transfer your registration (only once) to another person or to the following conference year, at no extra cost prior to the 25 March 2021; following this date a $15 administration fee will apply per registration. Cancellations for Early Bird and Standard priced registrations received in writing before 25 March 2021 will receive a refund, less an administration fee per registration ($20 Adventure Kids, $30 Epic Conference, $40 LIFE Conference). No refunds will be made to cancellations received after 25 March 2021; however, you are able to transfer the registration (only once) to another person or to the following conference year, for an administration fee of $15 per registration. The final date to transfer to the following conference year is 6 April 2021. Please note that refunds are not available for transferred registrations. Registrations may not, without prior written consent of the LIFE Conference Team, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites). If a registration is sold or used in breach of this condition, the registration may be cancelled, and the current holder of this registration may be refused entry into the conference.  If there may be need for special consideration of your circumstances in regard to this policy, please contact our conference team to discuss further. Your registration and payment confirm that you have accepted this policy.

CAN I REGISTER MY CHILD’S FRIENDS ON THE FAMILY PASS?

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The terms and conditions of the family pass state all individuals on a family pass must be from the same immediate family and children must be 10 years old or under to be able to attend the Kids Conference. You may register your child’s friend on an individual Kids registration.

MY FRIEND AND I CAN ONLY COME TO PARTS OF THE CONFERENCE. CAN WE SHARE A CONFERENCE PASS?

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Unfortunately, no. Each person will need to be registered and can come and go as they are able as each pass will have a name printed and assigned to it. The conference pass always needs to be worn during the conference.

IS THERE A GROUP RATE?

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Discounted Group Registrations are available for groups of 10 or more. A further discount is available for groups of 20 or more. See our registration page for details.  All group registrations need to be purchased at the same.  During conference it is more cost efficient to purchase group tickets at the Super Earlybird rate for the following year.

I PURCHASED TWO REGISTRATIONS UNDER MY NAME. HOW DOES MY FRIEND RECEIVE THEIR REGISTRATION?

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You can update the details of the second ticket by allocating this through the groups booking link, which was issued to you, via email, at the time of payment for your registration. Any unallocated tickets or changes to unallocated tickets after 25th March 2021 will need to be made on arrival at the Conference.  

TRANSPORT, PARKING AND ACCOMMODATION  

WILL THERE BE PARKING ONSITE?

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We will have paid parking options available, which delegates will be notified of closer to conference and will be sold on a first in first served basis. There is limited street parking available and there are also public transport and uber options available. 

WILL THERE BE MOBILITY PARKING?

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If you have a mobility sticker, you will need to have this in your vehicle when you arrive at conference. Please note there are limited disability parks so please arrive early or we are unable to guarantee a park.  

IS THERE ACCOMMODATION NEARBY?

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Accommodation is to be organised by each delegate.
Below are the deals we have secured for our delegates:

Sky City Hotel:
Premium King or Twin room – NZD279.00 per room per night
Premium Plus King or Twin room – NZD297.00 per room per night  

Cordis Auckland :
Superior King or Twin room – NZD215.00 per room per night  
Deluxe King or Twin room – NZD247.00 per room per night

Citylife Auckland :
Deluxe Suite with Queen bed – NZD246.00 per room per night  
Executive one bedroom suite  with queen bed – NZD311.00 per room per night

Adina Auckland Britomart :
Standard Studio with king or twin beds – NZD212.00 per room per night
Premier studio with king or twin beds – NZD251.000 per room per night
One bedroom apartment – NZD272.00 per room per night
Two bedroom apartment – NZD425.00 per room per night

Travelodge Auckland:
King Guest room – NZD168.00 per room per night
King Marina view room – NZD192.00 per room per night  

All of the above rates are subject to availability at the time of booking.
A service fee of $17.25 per person will apply for each booking.
Email mandy.nicod@fortistravel.co.nz to book with these rates.  

GROUP SEATING

CAN MY GROUP BE ALLOCATED RESERVED SEATING?

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Groups requesting allocated seating need to be larger than 20 delegates on adult registrations. We will email out the Group Seating request form in the months leading up to conference. Look out for an email with this information.  

KIDS & YOUTH

IS THERE A PARENTS ROOM?

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All our conference sessions are parent friendly. That's why we have a designated lounge specifically for mums with bubs under 12 months of age. A live video link and baby-friendly facilities means that parents can participate in the sessions while looking after baby's needs.  

WHERE IS THE ADVENTURE KIDS CONFERENCE HELD?

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Our Adventure Kids Conference (for ages 1-10) is held onsite at LIFE Central, 25 Normanby Road, Mt Eden in our kids facilities. Our friendly team onsite will be able to direct you where to sign in your child upon your arrival.

WHERE IS THE EPIC CONFERENCE HELD?

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Our Epic Conference is being held at Auckland Grammar School which is located a short walk away from 25 Normanby Road, our LIFE Central facilities where the main conference is being hosted. Your young person will need to check in and check out of Epic Conference at our marquee located on the field at the end of the Auckland Grammar Hockey Turf. Once they have checked in using their Epic Conference lanyard, our team will direct them up the hill along a marked out path to Auckland Grammar where our conference is being held. Our team of leaders will be stationed along the path to ensure safety as they walk up to conference. Your young person will then return to this marquee for the lunch break, after the last afternoon session where there is a three hour break and after the night session has finished. When returning from a break, youth will need to check into the Epic Conference registration marquee again before heading up to Auckland Grammar.

CAN MY 11-YEAR-OLD ATTEND THE ADVENTURE KIDS CONFERENCE?

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Unfortunately, we are only able to cater to children aged 1-10 at our Adventure Kids Conference. 11-year olds will need to register for our youth focused Epic Conference.

CAN MY 18-YEAR-OLD ATTEND THE EPIC CONFERENCE?

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Due to our child protection policy, we are unable to have any delegates for Epic Conference that are 18+, with the exception of leaders at LIFE who have been signed off by our leadership team and have completed a vetting requirement. We recommend the main LIFE Conference for anyone 18+

WHERE DO I CHECK IN MY CHILDREN FOR EPIC CONFERENCE?

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Upon first arrival, you will need to collect your Epic Conference registration at the main registration tent located at LIFE Central. Then head to the youth check in tent located at Auckland Grammar Hockey Turf which is where youth will need to check in and out  each day for the duration of conference.

WILL THERE BE FOOD PROVIDED FOR MY CHILD?

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Food is not included in the registration price; however, it will be available to purchase onsite at one of our vendors. Alternatively, youth & child delegates can bring packed lunch with them each day.

WHAT CAN WE EXPECT AT EPIC CONFERENCE?

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Our Epic Conference programme will consist of multiple sessions involving praise and worship, relevant and entertaining speakers, special items and tribe challenges. All sessions will be held at our Epic Conference venue, with our Epic team (including security) to ensure a safe and enjoyable environment throughout the conference. We may have opportunities throughout our services that allow young people to respond to various altar calls and prayer needs. As a team, we are not trained or qualified counsellors, and recommend if there are ongoing life controlling issues that they are passed into the care of a professional counsellor. 

CAN MY CHILD ATTEND ADVENTURE KIDS CONFERENCE WITHOUT ME?

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In line with our Child Protection Policy, we require a parent/caregiver to remain on site at LIFE Conference at all times, for your child to be part of Adventure Kids Conference.

Still have questions?
Email us at LIFECONFERENCE@LIFENZ.ORG